Privacy Policy

Last updated: July 8th, 2025.

Welcome to FlexConversion’s Privacy Policy!

This Privacy Policy outlines how FlexConversion collects (“us”, “we”, or “our”) and uses personal data, as well as the rights granted to our visitors, customers, and merchants regarding their respective data.

By accessing or using this website or any of our apps or services, you signify your approval of the terms set out in this Privacy Policy and other terms and policies posted on our website. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use our apps or this website, or any of our services after these changes are posted, you agree to the revised policy.

Information collected from Merchants

After you install the App and approve permission, we might collect some information from your store:

• Store information:

  • Store ID and domain.

  • Store plan.

  • Store owner's email.

  • Store settings.

• Order information:

  • Order ID.

  • Customer information (name, email).

  • Shipping or Pickup information.

  • Product information and order totals (price, no. items, discounts, refund amount).

• App utilization:

  • Date of installation, upgrade, or uninstallation.

  • Contact details via Live Chat pop-up.

  • All actions inside our app.

Information collected when you visit our Website

When you visit our website and our doc, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We collect the information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, including how to disable them, visit allaboutcookies.org.

• “Log files” track actions occurring on the site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

How do we use your information?

We only use your data to provide the Service and to operate our App. We do not sell your data to other organizations for commercial purposes. Here are the details:

Information type	Purpose
Store information	To make the app work properly and provide you with information or advertising related to our products or services (with your consent)
Order information	To track your rental/try-on orders and help you manage your rental business more easily
App utilization	Improve your app experience and provide better support

Sharing your data

We may occasionally share your Personal Data with our trusted partners for promotional and marketing purposes, subject to your consent. You may provide or withdraw consent at any time. All handling and transferring of Personal Data is done securely in compliance with Applicable Data Protection Laws.

Your Rights

You have the following rights:

• Access Your Data: Request and receive a copy of the personal data we hold about you.

• Rectify Inaccuracies: Ask us to correct any inaccurate or incomplete personal data we have.

• Erasure (The Right to Be Forgotten): Request the deletion of your personal data under certain conditions (e.g., when it's no longer necessary for the purposes for which it was collected).

• Data Portability: Receive your data in a structured, commonly used, and machine-readable format. You also have the right to have this data transmitted directly to another data controller where technically feasible and under specific conditions. This empowers you to move your data easily between services.

• Restrict Processing: Request that we limit how we process your personal data under specific conditions (e.g., if you dispute the accuracy of the data).

• Withdraw Consent: If our processing is based on your consent, you can withdraw that consent at any time. This withdrawal will not affect the lawfulness of processing activities that occurred before your consent was withdrawn.

• Complain: Lodge a complaint with a supervisory authority about our use of your data if you believe your rights have been infringed.

To exercise any of these rights, please contact us at [e-mail]

How do we secure your data?

Securing your information is important to FlexConversion. We have a variety of administrative and electronic measures that are designed to protect your data against unauthorized access, usage, or disclosure. However, no data transmission over the Internet or other networks can be 100% guaranteed. Consequently, whilst we strive to protect information transmitted on or through the Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.

How long do we store your data?

We keep your data as long as you're using our app or service. When you uninstall the app, we will erase all your personal data and customer data on your store (if it is saved in the system) within 48 hours.

Where do we store your data?

Your data is stored and securely transferred using AWS (Amazon Web Services), a leading cloud infrastructure provider renowned for its enterprise-grade security and reliability. Our primary database and servers are currently located in the United States.

If you are located outside of the United States, please be aware that your personal information and other data we collect through our website and apps may be transferred to and processed in the United States. By accepting this Privacy Policy, using our website, or providing us with any personal information, you explicitly consent to the transfer of your information to the United States. We ensure that any such transfers comply with relevant data protection laws, often utilizing standard contractual clauses or other legal mechanisms to safeguard your data.

Links to Other Websites

Our Website may contain links to other websites. A link to a third party's website does not imply that we endorse it or that we are affiliated with it. We do not exercise control over these third-party websites and are not responsible for their content, privacy practices, or security.

You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.

Changes to this Privacy Policy

The digital landscape and data privacy regulations are constantly evolving. As such, we reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal requirements.

• Immediate Effect: Changes and clarifications to this policy will take effect immediately upon our posting of the updated policy on our website.

• Material Changes Notification: If we make material changes to this policy (i.e., changes that significantly alter how we collect, use, or share your data), we will notify you prominently on our website. This notification will ensure you are always aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. We encourage you to review this policy frequently to stay informed.

Contact information

If you have any questions about your data or this Privacy Policy, or if you would like to file a complaint about how we process your data, please contact us by email at [e-mail]