Terms Of Service

Updated: Sep 21, 2025

Welcome, and thank you for your interest in FlexConversion - a product rental application on Shopify (the ‘App’) and our website at https://www.flexconversion.com/, along with our related websites, networks, applications, and other services provided by us, our subsidiaries, and our affiliates (collectively, the “FlexCon Service" or “Service”).

These Terms of Service are a legally binding contract between you and FlexConversion (collectively, “FlexCon”, “we,” or “us”) regarding your use of the Service. Please read these terms carefully, and keep a copy of them for your reference if possible.

In this Agreement, "you," "your," and "Customer" will refer to you. Suppose you are visiting, using or registering for any FlexCon Service on behalf of an entity or other organization. In that case, you are agreeing to these Terms for that entity or organization and representing to FlexCon that you have the authority to bind that entity or organization to these Terms (and, in which case, the terms "you", "your" and "Customer" will refer to that entity or organization).

You can view, print, download, or save this Agreement at any time, under the “Terms of Service” link that appears on our website. We reserve the right to change these terms and conditions at any time without notice by updating this Agreement. Such changes will take effect as of the date these updates (or an updated version of this Agreement) are posted on our website. We may provide notice to you of material revisions by means of a general notice on our website. Your continued use of the Services after such revisions are posted will signify your agreement to these revised terms. Therefore, you should visit this page periodically to review this Agreement.

Licenses

Limited License

As long as you fully and continuously comply with these Terms, FlexCon grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service only as permitted by these Terms.

Feedback

If you provide any feedback, ideas, or suggestions about the Service (“Feedback”), you grant FlexCon an unrestricted, perpetual, irrevocable, non-exclusive, fully paid, royalty-free right to use and exploit that Feedback in any way and for any purpose, including improving the Service and developing new products or services.

Changes

These Terms

FlexCon may update these Terms from time to time. Updated Terms replace prior versions and take effect on the posted effective date. By continuing to access or use the Service after that date, you accept the updated Terms. If you do not agree, you must stop using the Service and leave the FlexCon websites immediately.

FlexCon Service

We continually improve and evolve the Service. Without prior notice, we may change or add features, impose usage limits, or stop providing all or part of the Service. We may also permanently or temporarily terminate, suspend, downgrade, or restrict your access to the Service without prior notice or liability, for any or no reason, including if we determine you have violated this Agreement. You may discontinue your use of the Service at any time.

Payment Terms

• Fees & Authorization. By installing/using the Service, you authorize FlexCon (or our billing platform) to charge all plan, add-on, and any usage/overage fees (“Fees”).

• Plans, Trials & Billing. Plans and prices are shown in-app. If a free trial is offered, paid billing starts when the trial ends unless you cancel beforehand. Fees recur on your billing cycle from the date you approve the charge. Upgrades/add-ons may be billed immediately or prorated per platform rules.

• Taxes. Fees are exclusive of taxes. Where required, taxes will be charged and collected; otherwise, you’re responsible for them.

• Currency. Charges occur in the currency shown at checkout. Any FX or bank fees are your responsibility.

• Price Changes. We may change Fees or introduce new charges. For subscription increases, we’ll give [30] days’ advance notice (email and/or in-app). New Fees take effect next cycle. Continued use means acceptance.

• Refunds/Credits. Unless required by law or platform policy, Fees are non-refundable and non-creditable (including partial periods and downgrades). Any proration/refunds follow platform rules.

• Plan Changes. Downgrades can reduce features/limits and may affect data access. We may enforce limits until you upgrade or reduce usage.

• Non-Payment. If a charge fails or the platform can’t collect, we may suspend or terminate access until amounts are paid and a valid payment method is provided.

• Your Store’s Payments & Deposits. FlexCon provides software only. We are not a merchant of record, payment processor, escrow, or custodian of funds. You alone handle checkout, deposits/authorizations, refunds, chargebacks, penalties, and compliance with laws/platform rules. Disputes with your customers are between you and them (and/or your payment provider).

• Third-Party Services. If you enable integrations (e.g., shipping, messaging, analytics), their fees/terms apply. We aren’t responsible for third-party pricing or performance.

• Billing Records & Disputes. Invoices/records are available via the platform and/or in-app. Send any fee disputes in writing within [30] days of the charge; otherwise, the charge is deemed accepted.

• Termination. On termination, you remain responsible for all accrued/unpaid Fees (including usage/overages) through the termination date. Terms that should survive, do survive.

• Platform Billing Terms. If these Payment Terms conflict with the platform’s billing terms, the platform’s billing terms control for invoicing, collection, taxes, refunds, and proration.

Eligibility & Account Authority

You must be at least the age of majority in your jurisdiction and have the authority to bind the entity you represent. You are responsible for the accuracy of account information and for all activity under your account credentials.

Relationship with Shopify

FlexCon is an independent service provider and is not owned, controlled, or operated by Shopify. Your use of the Service is also subject to the platform’s terms, policies, and billing rules. If there is a conflict, the platform’s terms control for platform billing and account matters.

Customer Data; Ownership & License

As between you and FlexCon, you own all data you submit to or collect via the Service, including your end-customer and order/rental data (“Customer Data”). You grant FlexCon a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as otherwise permitted by these Terms.

Privacy; DPA; International Transfers

Our processing of personal data is described in our Privacy Policy. Where required by law (e.g., GDPR/UK GDPR), the Data Processing Addendum (DPA) is incorporated by reference and governs our processing of Customer Data on your behalf, including EU SCCs/UK addendum for international transfers.

Sub-processors & Security

We use vetted sub-processors (e.g., hosting, email, analytics) to deliver the Service and remain responsible for their performance. We maintain appropriate technical and organizational measures designed to protect Customer Data against unauthorized access, alteration, or disclosure.

Acceptable Use

You will not: (a) violate laws or third-party rights; (b) upload malicious code; (c) attempt to gain unauthorized access or interfere with the Service; (d) use the Service to offer illegal, unsafe, or regulated rentals without required authorizations; or (e) resell or misuse the Service in excess of agreed limits.

API & Rate Limits (if applicable)

Your use of any APIs, webhooks, or exports is subject to fair-use and rate limits we may publish. We may monitor, throttle, or suspend API access to protect the Service or other users.

Third-Party Services

Integrations and third-party services are provided by third parties under their own terms. FlexCon is not responsible for third-party content, pricing, or performance. Enabling an integration authorizes us to exchange data with that provider as needed to deliver the feature.

Beta & Trial Features

From time to time, we may offer trial, preview, or beta features. Such features are provided “as is”, may be modified or discontinued at any time, and may be subject to additional terms or limits.

Support; Maintenance Windows

We provide product support through our standard channels. The Service may be unavailable during planned or emergency maintenance. Unless we agree otherwise in writing, no service-level guarantees are provided.

Confidentiality

Each party may access the other’s non-public information. The receiving party will use such information only to perform under these Terms and will protect it with reasonable care. This section does not limit our processing of Customer Data as your processor under the DPA.

Intellectual Property

FlexCon and its licensors retain all rights, title, and interest in and to the Service, software, and related materials, including all updates and improvements. Except for the limited license granted, no rights are granted by implication.

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLEXCON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Indemnification

You will defend, indemnify, and hold harmless FlexCon and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your store’s products, rentals, deposits, or policies; (b) your breach of these Terms; or (c) Customer Data or content you provide.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLEXCON WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE/GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. FLEXCON’S TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE IN THAT PERIOD.

Term; Suspension; Termination; Data Export/Deletion

These Terms continue until terminated. We may suspend or terminate the Service (in whole or part) immediately for breach, non-payment, suspected fraud/abuse, security or legal risk, harm to others, or to comply with platform policies or law. You may terminate at any time via platform uninstall or in-app controls.

Upon termination or uninstall, we will: (a) make commercially reasonable efforts to enable export of your Customer Data for 30 days. You may request a support-assisted export of your Customer Data by contacting [e-mail] from an authorized account; (b) delete or return Customer Data at your instruction and delete remaining copies within 30 days after the export window (or sooner if requested), subject to legal retention requirements and standard backup overwrites; and (c) purge backups on a rolling schedule not exceeding 90 days. We will cascade deletion to our sub-processors and maintain appropriate deletion/audit logs.

We will also act on required Shopify privacy webhooks (including customers/data_request, customers/redact, and shop/redact) within Shopify’s timelines, which may trigger deletion following uninstall.

We may retain and use aggregated or de-identified data that does not identify you or any individual, for service operation, analytics, and improvement.

Governing Law; Venue

These Terms are governed by the laws of Vietnam, excluding conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of the courts located in Vietnam.

Export & Anti-Corruption Compliance

You represent that you are not subject to sanctions and will comply with export, anti-bribery, and anti-corruption laws in connection with your use of the Service.

Notices

We may provide notices via email, in-app, or by posting on our website. Legal notices to FlexCon must be sent to [e-mail].

Assignment

You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force Majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., internet/hosting outages, acts of God, labor disputes).

Severability; Waiver; Entire Agreement; Order of Precedence

If any provision is unenforceable, the remainder remains in effect. A waiver must be in writing and is not a continuing waiver. These Terms (including documents incorporated by reference, e.g., Privacy Policy, DPA, and Payment Terms) are the entire agreement. If there is a conflict, the DPA governs data protection; otherwise, the main body of these Terms controls.