❓FAQ

Frequently Asked Questions on FlexCon Product Rental

Q1: What is FlexCon Product Rental, and how can it help my business grow?

• FlexCon Product Rental is a powerful Shopify app that lets you easily offer products for Rent, Buy, or Try-on (in-store appointments) alongside your regular sales.

• It helps you grow by unlocking new revenue streams from existing products, optimizing inventory, streamlining rental operations, and appealing to a wider customer base that prefers renting over buying.

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Q2: What purchase options can I offer to my customers with FlexCon?

You can offer up to three flexible options for each product:

• Rent: Customers can rent the product for a specific duration.

• Buy: Customers can purchase the product outright, like a regular item.

• Try-on: Customers can book an appointment to try the product in your physical store.

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Q3: How do I set up my first rental product?

• Create Rental Product: Configure your product in the FlexCon app (set durations, pricing, deposits).

• Display Rental Section: Add our app block to your Shopify product page.

• Add Checkout Rule: Set up necessary rules in Shopify's checkout settings.

• Test Order: Place a test rental/try-on order to ensure everything works smoothly.

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Q4: How do I define rental durations for my products?

FlexCon offers two ways to set durations:

• Fixed Duration: You define specific rental periods (e.g., 3 days, 1 week, 1 month). You can link these to existing Shopify product variants or create custom-named ranges in our app.

• Flexible Duration: You set a minimum and maximum number of days, and customers choose their exact start and end dates within that range.

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Q5: How do I define rental durations for my products?

Yes! For fixed durations, you can set a specific price for each rental period (e.g., a 3-day rental costs $50, a 7-day rental costs $120). For flexible durations, you set a "rental price per day." In both cases, you can also set different rental prices for each product variant (e.g., different sizes of the same dress).

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Q6: How does the security deposit feature work?

You can set a refundable security deposit for your rental products, either as a percentage of the rental price or a fixed amount. If a product is returned damaged or lost, our order management flow allows you to hold the deposit (or a portion of it) to cover costs and refund any remaining amount to the customer.

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Q7: How does FlexCon track my rental inventory and order?

Our app tracks your rental stock in real-time. You'll see how many items there are:

• Available: Ready for new rentals.

• Unavailable: Reserved for upcoming rentals or awaiting return.

• In rental/try-on: Currently out with customers. You can choose to track inventory at the overall product level or by individual variants.

All your rental and try-on orders are managed directly within the "Rentals" tab in our app. This tab consolidates all your rental bookings, separating them from your standard Shopify order lists for clear management.

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Q8: Can I offer in-store pickup for my rental items?

Yes, absolutely! You can set this up by configuring your store locations and enabling "Pick up in store" in your Shopify settings. You'll also need to ensure your rental product quantities are properly assigned to these locations in Shopify. For more information, please refer to our guide here.

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Q9: Can the app send automated emails to my customers about their rentals?

Yes! FlexCon can send various automated email notifications, including:

• Rental Confirmation Email

• Rental Start Email

• Return Reminder Email

• Try-on Confirmation Email