# Rentals

## Rental & Try-on Order List

When you open the "**Rentals**" tab, you'll see a streamlined list of all your active and past rental and try-on orders. For clarity, items with the same **purchase option** (Rent/Try-on), **Shopify Order Number**, and **rental duration** are grouped.

**For example,** If a customer places a single Shopify order that includes:

* Two dresses and a handbag for a **3-day rental period**,
* Another dress for a **5-day rental period**, and
* A **try-on appointment** for a dress next Thursday,

Our system will intelligently create **two separate rental orders** (one for the 3-day items, one for the 5-day item) and **one try-on order** in your FlexCon list. This happens even though they originated from just one Shopify checkout, allowing you to manage each unique booking easily.

## Rental & Try-on Order Details

To view **additional details** about any order, simply click on it in the list. This will open a dedicated page showing:

* A **timeline** of rental/try-on events and their current **status**.
* A list of **products** included, with pricing and quantities.
* Important **dates** for the rental/try-on period.
* **Customer and shipping/pickup information**.
* A breakdown of the **rental/try-on total** (subtotal, deposit fee, discounts, and final amount).

<figure><img src="/files/mAWsiwX6na8xq7Xe9SZb" alt=""><figcaption></figcaption></figure>

### The Rental/Try-on Order Lifecycle

<figure><img src="/files/Fa9GWSbKh9oxrCu0Dxv3" alt=""><figcaption></figcaption></figure>

#### **1. Confirmed**

This is the initial status when a customer places a rental or try-on order. The product is booked and reserved, but not yet out with the customer.

* **How it Moves to "In Rental" / "In Try-on":**
  * **Manual Action**: When you're ready to hand over or ship the product, click "Fulfill" within the order details. This changes the status immediately.
  * **Automatic Update**: The system will automatically update the status to "In Rental" on the rental start date or to "In Try-on" on the try-on appointment date.
* **What Happens:** The inventory for this product shifts from "**Available**" to "**Unavailable**" (it's now reserved for this specific order).

**2. Cancelled**

An order can be moved to "**Cancelled**" status only when it is in "**Confirmed**" status. This means the rental or try-on will no longer proceed.

* **How to Cancel:**
  * ***From FlexCon:*** Click the "**Cancel**" button within the Rental/Try-on order details in your FlexCon app (this button is only visible when the order is "Confirmed").
  * ***From Shopify:*** Cancel the corresponding order directly in your Shopify admin. Shopify will send an `order/cancelled` event, and our app will automatically update the status in FlexCon.
* **What Happens:** The rental configuration for this order is removed, and any reserved inventory is typically released back to "Available" stock.

#### **3. In Rental / In Try-on**

The product is now with the customer, and the rental period has begun, or the try-on appointment is happening today.

* **For "In Rental" Orders**: No immediate action is usually needed from you. The order will automatically move to "Awaiting Return" once the rental period officially ends.
* **For "In Try-on" Orders**: After the customer completes their try-on appointment, click "**Mark as completed**" within the order details to finalize the session.

#### **4. Awaiting Return**

This status automatically activates once the rental period ends. It means the product is now expected back in your store.

* **What Happens:** The product's inventory shifts from "**In rental/try-on**" to "**Unavailable**" (it's no longer actively rented, but not yet back in your available stock).
* **Your Action:** Once you receive the product back, click "**Create return**" within the order. You can update any tracking information, and this moves the order's status to "**Returned**".

#### **5. Returned**

The product has been successfully returned to your store. This is the stage where you'll assess its condition and finalize the order, including the security deposit.

* **Your Action:** From this status, you have two crucial options:
  * **"Mark as completed":** Click this if the product was returned in good condition with no damage or loss.
    * ***What Happens:*** The order status changes to "**Completed**". The security deposit is automatically refunded to the customer. Critically, the product's inventory shifts from "Unavailable" back to "Available", making it ready for its next rental!
  * **"Report damaged/lost products":** Select this if you find any damage or if the product is lost.
    * ***What Happens:*** The order status changes to "**Completed**" and is also marked as "**Damaged/Lost**". You can then specify the damage and **hold a portion of or the full deposit** to cover your costs. Any remaining deposit amount is refunded. Damaged/lost products typically remain in "**Unavailable**" stock, while any other items from the same order that were returned fine will move to "**Available**".

#### **6. Completed / Completed (Damaged/Lost)**

This is the final status for any rental or try-on order. It signifies that the transaction is fully finalized, all products have been returned (or accounted for), and any deposit actions are complete.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://flexconversion-product-rental.gitbook.io/user-guide/product-guides/rentals.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.