# Rentals

## Rental & Try-on Order List

When you open the "**Rentals**" tab, you'll see a streamlined list of all your active and past rental and try-on orders. For clarity, items with the same **purchase option** (Rent/Try-on), **Shopify Order Number**, and **rental duration** are grouped.

**For example,** If a customer places a single Shopify order that includes:

* Two dresses and a handbag for a **3-day rental period**,
* Another dress for a **5-day rental period**, and
* A **try-on appointment** for a dress next Thursday,

Our system will intelligently create **two separate rental orders** (one for the 3-day items, one for the 5-day item) and **one try-on order** in your FlexCon list. This happens even though they originated from just one Shopify checkout, allowing you to manage each unique booking easily.

## Rental & Try-on Order Details

To view **additional details** about any order, simply click on it in the list. This will open a dedicated page showing:

* A **timeline** of rental/try-on events and their current **status**.
* A list of **products** included, with pricing and quantities.
* Important **dates** for the rental/try-on period.
* **Customer and shipping/pickup information**.
* A breakdown of the **rental/try-on total** (subtotal, deposit fee, discounts, and final amount).

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### The Rental/Try-on Order Lifecycle

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#### **1. Confirmed**

This is the initial status when a customer places a rental or try-on order. The product is booked and reserved, but not yet out with the customer.

* **How it Moves to "In Rental" / "In Try-on":**
  * **Manual Action**: When you're ready to hand over or ship the product, click "Fulfill" within the order details. This changes the status immediately.
  * **Automatic Update**: The system will automatically update the status to "In Rental" on the rental start date or to "In Try-on" on the try-on appointment date.
* **What Happens:** The inventory for this product shifts from "**Available**" to "**Unavailable**" (it's now reserved for this specific order).

**2. Cancelled**

An order can be moved to "**Cancelled**" status only when it is in "**Confirmed**" status. This means the rental or try-on will no longer proceed.

* **How to Cancel:**
  * ***From FlexCon:*** Click the "**Cancel**" button within the Rental/Try-on order details in your FlexCon app (this button is only visible when the order is "Confirmed").
  * ***From Shopify:*** Cancel the corresponding order directly in your Shopify admin. Shopify will send an `order/cancelled` event, and our app will automatically update the status in FlexCon.
* **What Happens:** The rental configuration for this order is removed, and any reserved inventory is typically released back to "Available" stock.

#### **3. In Rental / In Try-on**

The product is now with the customer, and the rental period has begun, or the try-on appointment is happening today.

* **For "In Rental" Orders**: No immediate action is usually needed from you. The order will automatically move to "Awaiting Return" once the rental period officially ends.
* **For "In Try-on" Orders**: After the customer completes their try-on appointment, click "**Mark as completed**" within the order details to finalize the session.

#### **4. Awaiting Return**

This status automatically activates once the rental period ends. It means the product is now expected back in your store.

* **What Happens:** The product's inventory shifts from "**In rental/try-on**" to "**Unavailable**" (it's no longer actively rented, but not yet back in your available stock).
* **Your Action:** Once you receive the product back, click "**Create return**" within the order. You can update any tracking information, and this moves the order's status to "**Returned**".

#### **5. Returned**

The product has been successfully returned to your store. This is the stage where you'll assess its condition and finalize the order, including the security deposit.

* **Your Action:** From this status, you have two crucial options:
  * **"Mark as completed":** Click this if the product was returned in good condition with no damage or loss.
    * ***What Happens:*** The order status changes to "**Completed**". The security deposit is automatically refunded to the customer. Critically, the product's inventory shifts from "Unavailable" back to "Available", making it ready for its next rental!
  * **"Report damaged/lost products":** Select this if you find any damage or if the product is lost.
    * ***What Happens:*** The order status changes to "**Completed**" and is also marked as "**Damaged/Lost**". You can then specify the damage and **hold a portion of or the full deposit** to cover your costs. Any remaining deposit amount is refunded. Damaged/lost products typically remain in "**Unavailable**" stock, while any other items from the same order that were returned fine will move to "**Available**".

#### **6. Completed / Completed (Damaged/Lost)**

This is the final status for any rental or try-on order. It signifies that the transaction is fully finalized, all products have been returned (or accounted for), and any deposit actions are complete.